At Harbour Therapy Clinic, Coffs Harbour, we value the opinion and experience of those who use our service.
​It helps us improve how we do things, and ensure our service remains responsive to your needs.

Harbour Therapy Clinic is committed to constant improvement, progress, and innovation. We value the experience of our clients and others who interact with our Clinic, and act to uphold their right to receive quality service.  We love to hear from our clients and community about what works well for them.  We also recognise that sometimes things can go wrong, and we aim to take action when this occurs.  Complaints from clients, the public and professionals are taken seriously as a valued avenue for accountability and opportunity for improvement.  
We understand our clients may face multiple barriers to making complaints about their services. These include lack of experience asserting their rights as consumers, fear of retribution, negative experiences with complaints systems (including not being believed) and difficulty communicating what happened without support. Additionally, in the case of trauma, violence, neglect and abuse, people can face substantial barriers to making a complaint. 

For this reason, Harbour Therapy Clinic is proactive in creating a safe and supportive environment in which clients can make a complaint or provide negative feedback without fear of adverse consequences or loss of service.  

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If you would like to provide feedback about our service or lodge a complaint, our policy and form can be accessed here:
Harbour Therapy Clinic Complaint Handling Policy
Harbour Therapy Clinic Complaint Form
 or feel welcome to contact us and we will support you through the simple process. 

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